Reset your m365 Password
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Go here https://mysignins.microsoft.com/security-info
- Verify your phone number is correct.
- On your personal phone launch the Microsoft Authenticator app and verify you have MFA setup. If you do not you can hit follow these instructions.
- Add sign-in method
- Microsoft Authenticator
- Follow the onscreen prompts
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Once you have verified you have both the MFA app and your phone number setup for MFA
- go to this link https://passwordreset.microsoftonline.com/ and you can reset your password.